l89 Privacy Policy – How We Handle Your Personal Data

1. Introduction

l89 ("l89", "we", "us", "our") operates the online live casino platform available at l89-l89.net. This Privacy Policy explains how l89 collects, uses, stores, and protects the personal data of players and visitors who use the l89 platform.

This policy applies to all personal data collected through the l89 website, mobile application, live chat support system, and any other service operated by l89. It should be read alongside the l89 Terms and Conditions, which govern your use of the platform overall.

l89 takes its data protection responsibilities seriously. We collect only the data we need, we use it only for the purposes described in this policy, and we do not share it with third parties except in the limited circumstances set out below. If you have any questions about how l89 handles your data, please contact us at [email protected].

2. Data We Collect

l89 collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party verification services. The categories of data we collect are set out below.

2.1 Registration Data

When you create an l89 account, we collect the following information:

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address
• Username and password (password is stored in encrypted form)

2.2 Identity Verification Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements, l89 may collect:

• Government-issued photo identification (National ID, passport, or driving licence)
• Proof of address documents (utility bill, bank statement)
• Proof of payment method ownership
• Selfie or live photo for identity confirmation

2.3 Payment Data

When you make deposits or withdrawals at l89, we collect transaction data including payment method details (bKash number, Nagad number, Rocket number, or bank account details), transaction amounts, and transaction timestamps. l89 does not store full payment credentials — payment processing is handled by our payment partners using their own secure systems.

2.4 Usage and Technical Data

l89 automatically collects certain technical data when you use the platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game session data including bets placed, games played, and session duration
• Login timestamps and account activity logs

2.5 Communication Data

When you contact l89 support via live chat or email, we retain records of those communications. This includes the content of your messages, the date and time of contact, and the resolution provided. These records are used to improve support quality and to resolve any disputes that may arise.

3. How We Use Your Data

l89 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your l89 account, and to verify your identity when you log in.
• Payment processing: To process deposits and withdrawals via bKash, Nag ad, Rocket, and bank transfer.
• Legal compliance: To meet our obligations under applicable anti-money laundering, KYC, and gaming regulations.
• Fraud prevention: To detect and prevent fraudulent activity, account abuse, and unauthorised access.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse usage patterns and improve the l89 platform, game selection, and user experience.
• Responsible gaming: To monitor gambling behaviour and apply responsible gaming tools where appropriate.
• Marketing communications: To send you promotional offers and updates about l89, where you have consented to receive them. You can opt out at any time.

l89 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal Basis for Processing

l89 processes your personal data on the following legal grounds:

4.1 Contractual Necessity

Processing your registration data, payment data, and account activity data is necessary to fulfil the contract between you and l89 — that is, to operate your account and provide the gaming services you have signed up for.

4.2 Legal Obligation

l89 is required by law to collect and retain certain data for KYC, AML, and gaming compliance purposes. This processing is mandatory and cannot be opted out of. If you do not provide the required verification documents, l89 may be unable to process withdrawals or maintain your account.

4.3 Legitimate Interests

l89 processes usage and technical data on the basis of legitimate interests — specifically, to maintain platform security, prevent fraud, and improve the service. We have assessed that these interests do not override your privacy rights.

4.4 Consent

Where l89 sends you marketing communications, we do so on the basis of your consent. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by updating your preferences in your account settings.

5. Data Sharing

l89 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, l89 shares necessary payment information with our payment processing partners (bKash, Nagad, Rocket, and banking partners). These partners process data only as required to complete your transactions and are bound by their own data protection obligations.

5.2 Identity Verification Services

l89 may use third-party KYC verification services to validate identity documents. These services receive only the data necessary to perform the verification and are contractually prohibited from using it for any other purpose.

5.3 Legal and Regulatory Authorities

l89 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal request, court order, or applicable law. l89 will notify affected players of such disclosures where legally permitted to do so.

5.4 Business Transfers

In the event that l89 undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

6. Cookies and Tracking

l89 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies used by l89 are as follows:

6.1 Essential Cookies

These cookies are required for the l89 platform to function. They manage your login session, maintain your account state, and ensure the platform operates correctly. Essential cookies cannot be disabled without breaking core platform functionality.

6.2 Analytics Cookies

l89 uses analytics cookies to understand how players use the platform — which pages are visited most, where players encounter issues, and how navigation flows work. This data is aggregated and anonymised and is used solely to improve the l89 experience.

6.3 Preference Cookies

These cookies remember your settings and preferences, such as your preferred language, display settings, and notification preferences, so you do not have to reconfigure them each time you visit.

6.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the l89 platform. Essential cookies cannot be disabled as they are required for the platform to operate.

7. Data Retention

l89 retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods applied by l89 are as follows:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, as required by AML regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years after the end of the customer relationship.
• Support communications: Retained for two years from the date of the last interaction.
• Usage and technical data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, l89 deletes or anonymises it securely. Data that has been anonymised is no longer considered personal data and may be retained indefinitely for analytical purposes.

8. Your Rights

As an l89 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data l89 holds about you at any time.
• Right to rectification: If any of your personal data held by l89 is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that l89 delete your personal data, subject to our legal retention obligations. Where we are required by law to retain certain data, we will inform you of this.
• Right to restrict processing: You can ask l89 to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that l89 provide your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You can object to l89 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though l89 may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact l89 support at [email protected]. l89 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be notified of any extension.

9. Data Security

l89 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption across the entire l89 platform
• Encrypted storage of passwords and sensitive account data
• Access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Two-factor authentication options for player accounts
• Automated fraud detection and account monitoring systems

While l89 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, l89 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

You also play a role in keeping your account secure. Use a strong, unique password for your l89 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been compromised.

10. Children's Privacy

The l89 platform is strictly for adults aged 18 and over. l89 does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account at l89 or provided personal data to us, please contact support at [email protected] immediately. Upon confirmation, l89 will delete the account and all associated data without delay.

l89 uses age verification measures during registration and KYC processes to prevent underage access. If a player is found to be under 18 after registration, their account will be closed, all winnings forfeited, and any deposits returned in accordance with the l89 Terms and Conditions.

11. Changes to This Privacy Policy

l89 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, l89 will notify registered players via email and will update the "last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how l89 protects your data. Continued use of the l89 platform after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using the platform and contact support to arrange account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way l89 handles your personal data, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the l89 platform
• Subject line for data requests: "Data Privacy Request"

l89 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For formal complaints that cannot be resolved through our support team, you may escalate in writing to [email protected] with the subject line "Formal Privacy Complaint".