Legal & Policy

l89 Terms and Conditions – Know Your Rights Before You Play

These terms govern your use of the l89 platform. Please read them carefully before registering or placing any bets. By creating an account at l89, you agree to everything set out below.

Last updated: January 2025

What These Terms Cover

Before diving into the full terms, here is a plain-language summary of the six most important areas covered in the l89 Terms and Conditions.

Account Eligibility

You must be at least 18 years old to register at l89. One account per person is permitted. Providing false information during registration is grounds for immediate account closure and forfeiture of any balance.

Deposits and Withdrawals

l89 supports bKash, Nagad, Rocket, and bank transfers. Deposits are processed instantly. Withdrawals are typically completed the same business day. Minimum deposit is ৳100 and minimum withdrawal is ৳500.

Bonus Terms

All bonuses at l89 come with wagering requirements that must be met before withdrawal. Bonus funds and real money funds are tracked separately. Attempting to abuse bonus offers will result in bonus cancellation.

Account Security

You are responsible for keeping your l89 login credentials secure. l89 will never ask for your password via email or chat. Report any suspected unauthorised access to support immediately.

Responsible Gaming

l89 provides deposit limits, session time controls, and self-exclusion tools. Players who show signs of problem gambling may have restrictions applied to their account. Visit the Responsible Gaming page for full details.

Account Closure

l89 reserves the right to suspend or close accounts that violate these terms. Players may also request voluntary account closure at any time by contacting support. Pending withdrawals will be processed before closure is finalised.

Important: These Terms and Conditions ("Terms") form a legally binding agreement between you and l89 ("l89", "we", "us", "our"). By accessing or using the l89 platform at l89-l89.net, registering an account, or placing any bet, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree, please do not use the l89 platform.

1. Introduction

l89 is an online live casino platform operated under a licensed gaming framework and made available to players in Bangladesh. The platform offers live dealer casino games including but not limited to WL Live, Jungle Delight, Happy Fishing, Blackjack MH, MT Live, Teen Patti 20-20, and Texas Hold'em.

These Terms apply to all use of the l89 website, mobile application, and any related services. They should be read alongside the l89 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and l89.

l89 reserves the right to update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. Continued use of the l89 platform after any update constitutes acceptance of the revised Terms.


2. Eligibility

To register and use the l89 platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be legally permitted to participate in online gambling under the laws applicable to you in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
  • You must not be acting on behalf of another person or entity when registering or placing bets.
  • You must not be a current employee, contractor, or immediate family member of an l89 employee or contractor.

l89 reserves the right to request proof of age and identity at any time. If a player is found to be under 18 years of age, their account will be immediately closed, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered.

l89 takes its age verification obligations seriously. If you are aware of a minor attempting to use the l89 platform, please contact support immediately at [email protected].


3. Account Registration

3.1 One Account Per Player

Each player is permitted to hold only one active account at l89. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited. If duplicate accounts are detected, l89 reserves the right to close all associated accounts and forfeit any balances held within them.

3.2 Accurate Information

When registering at l89, you must provide accurate, complete, and up-to-date personal information. This includes your full legal name, date of birth, contact details, and payment information. Providing false or misleading information is a breach of these Terms and may result in immediate account closure.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your l89 account credentials. You must not share your username or password with any other person. l89 will never ask for your password via email, live chat, or any other communication channel. Any activity that occurs under your account credentials is your responsibility. If you suspect your account has been accessed without your authorisation, contact l89 support immediately.

3.4 Identity Verification (KYC)

l89 may require you to complete identity verification (Know Your Customer, or KYC) before processing withdrawals or at any other time deemed necessary. Verification documents may include a government-issued photo ID, proof of address, and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension.


4. Deposits and Payments

4.1 Accepted Payment Methods

l89 currently accepts deposits via bKash, Nagad, Rocket, and local bank transfer. All deposits must be made from a payment account that is registered in your own name. l89 does not accept deposits from third-party payment accounts.

4.2 Minimum Deposit

The minimum deposit amount at l89 is ৳100. There is no maximum deposit limit, though l89 reserves the right to apply limits to individual accounts at its discretion for security or compliance reasons.

4.3 Deposit Processing

Deposits at l89 are processed instantly in the vast majority of cases. In rare instances, deposits may be delayed due to payment provider processing times. If a deposit has not appeared in your l89 account within 30 minutes, please contact support with your transaction reference number.

4.4 Currency

All transactions on the l89 platform are conducted in Bangladeshi Taka (BDT / ৳). l89 does not currently support multi-currency accounts.


5. Withdrawals

5.1 Minimum Withdrawal

The minimum withdrawal amount at l89 is ৳500. Withdrawal requests below this threshold will not be processed.

5.2 Withdrawal Processing Time

l89 aims to process all withdrawal requests within the same business day. Withdrawals to bKash, Nagad, and Rocket are typically completed within a few hours during normal operating hours. Bank transfers may take up to one business day. During periods of high withdrawal volume, processing times may be slightly longer.

5.3 Withdrawal Verification

l89 reserves the right to request identity verification documents before processing any withdrawal. This is a standard anti-fraud and anti-money laundering measure. Players who have not yet completed KYC verification may experience delays on their first withdrawal while documents are reviewed.

5.4 Withdrawal Method

Withdrawals at l89 must be made to the same payment method used for the original deposit wherever possible. l89 does not process withdrawals to third-party accounts or payment methods not registered in the player's own name.

5.5 Withdrawal Restrictions on Bonus Funds

Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full. Real money funds that have not been mixed with active bonus funds may be withdrawn at any time, subject to the minimum withdrawal amount and verification requirements described above.


6. Bonuses and Promotions

6.1 General Bonus Terms

All bonuses and promotions offered by l89 are subject to specific terms and conditions that will be published alongside each offer. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms will take precedence.

6.2 Wagering Requirements

Most bonuses at l89 carry a wagering requirement, which means the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each bonus will be clearly stated in the promotion details. Wagering requirements must be met within the validity period of the bonus.

6.3 Bonus Abuse

l89 monitors bonus usage across all accounts. Any player found to be exploiting bonus offers — including but not limited to creating multiple accounts to claim the same bonus, using betting patterns designed to circumvent wagering requirements, or colluding with other players — will have their bonus cancelled, their winnings forfeited, and their account suspended. l89's determination of what constitutes bonus abuse is final.

6.4 Welcome Bonus

New players at l89 are eligible for a welcome bonus on their first deposit. The welcome bonus is available to one account per household, per device, and per IP address. Players who have previously held an l89 account are not eligible for the welcome bonus on a new account.

6.5 Bonus Expiry

All bonuses at l89 have an expiry date. Bonus funds and any winnings generated from bonus funds that have not been withdrawn before the expiry date will be removed from the account automatically. l89 will not reinstate expired bonuses under any circumstances.


7. Game Rules

Each game available on the l89 platform operates according to its own specific rules, which are accessible within the game interface. By placing a bet on any l89 game, you confirm that you understand and accept the rules of that game.

In the event of a technical fault, disconnection, or any other interruption during a live game round, l89 will use available game logs and studio records to determine the outcome of the round. l89's decision in such cases is final. If a round cannot be determined due to a technical fault, all bets placed on that round will be voided and stakes returned to players.

l89 reserves the right to void any bet that was placed in error, placed after the betting window had closed, or placed as a result of a technical error that displayed incorrect odds or game information. Players will be notified of any voided bets and their stakes will be returned.


8. Prohibited Conduct

The following activities are strictly prohibited on the l89 platform and will result in immediate account suspension and potential legal action:

  • Registering more than one account at l89
  • Providing false, misleading, or fraudulent information during registration or verification
  • Using software, bots, scripts, or any automated system to interact with the l89 platform
  • Attempting to exploit technical errors, glitches, or vulnerabilities in the l89 platform
  • Colluding with other players to gain an unfair advantage in any game
  • Using the l89 platform for any money laundering or financial crime activity
  • Depositing funds obtained through fraudulent or illegal means
  • Harassing, threatening, or abusing l89 staff or other players via any communication channel
  • Attempting to reverse-engineer, copy, or reproduce any part of the l89 platform

l89 cooperates fully with law enforcement authorities and will provide account information and transaction records when required to do so by a valid legal request.


9. Account Suspension and Closure

9.1 Suspension by l89

l89 reserves the right to suspend or close any account at any time, with or without prior notice, if it reasonably believes that the account holder has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform. In cases of suspected fraud, l89 may freeze account funds pending investigation.

9.2 Voluntary Closure

Players may request to close their l89 account at any time by contacting support at [email protected]. Upon receiving a closure request, l89 will process any pending withdrawals and return the remaining real money balance to the player's registered payment method. Bonus funds remaining at the time of closure will be forfeited.

9.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a period of 12 consecutive months. l89 reserves the right to apply a monthly dormancy fee to dormant accounts after this period. Players will be notified by email before any dormancy fee is applied. To reactivate a dormant account, simply log in and contact support if needed.


10. Responsible Gaming

l89 is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly within your l89 account settings.

If you feel that your gambling is becoming a problem, l89 strongly encourages you to use the self-exclusion tool or contact support to discuss your options. Players who self-exclude will have their account suspended for the duration of the exclusion period, and l89 will take reasonable steps to prevent marketing communications from being sent during this time.

For full details on the responsible gaming tools available at l89, please visit the Responsible Gaming page.


11. Privacy and Data

l89 collects and processes personal data in accordance with its Privacy Policy. By registering at l89, you consent to the collection and use of your personal data as described in the Privacy Policy. l89 does not sell or share personal data with third parties for marketing purposes.

l89 uses SSL encryption across the entire platform to protect data in transit. Account data is stored on secure servers with access restricted to authorised personnel only. For full details on how l89 handles your data, please review the Privacy Policy.


12. Limitation of Liability

To the fullest extent permitted by applicable law, l89 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the l89 platform, including but not limited to losses resulting from technical faults, service interruptions, or unauthorised access to your account.

l89 does not guarantee that the platform will be available at all times without interruption. Scheduled maintenance and unplanned outages may occur. l89 will make reasonable efforts to minimise downtime and will communicate planned maintenance in advance where possible.

The l89 platform is provided on an "as is" basis. l89 makes no warranties, express or implied, regarding the fitness of the platform for any particular purpose beyond its stated function as an online live casino.


13. Changes to These Terms

l89 reserves the right to amend these Terms and Conditions at any time. When material changes are made, l89 will notify registered players via email and will update the "last updated" date at the top of this page. It is your responsibility to review these Terms periodically.

Continued use of the l89 platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure.


14. Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the l89 support team:

  • Email: [email protected]
  • Live Chat: Available 24/7 via the chat icon on the l89 platform
  • Response Time: Most queries are resolved within 3 minutes via live chat

l89 aims to resolve all complaints fairly and promptly. If you are not satisfied with the resolution provided by the support team, you may escalate your complaint in writing to [email protected] with the subject line "Formal Complaint".

You're All Set

Understood the Terms? Start Playing at l89 Today

Now that you know the rules, you're ready to get started. Register your l89 account in under two minutes, make your first deposit via bKash or Nagad, and claim your welcome bonus across all live tables.