Gambling at l89 is meant to be fun — a bit of excitement after a long day, not a source of stress or financial pressure. We give every player the tools to keep it that way, and we take that responsibility seriously.
If gambling is causing you stress, our support team is available around the clock. You can also self-exclude instantly from your account settings.
Access My AccountThese are not just words on a page. Every one of these commitments is backed by real tools inside your l89 account.
Every l89 account goes through age verification during registration and KYC. We do not allow anyone under 18 to open an account or access the platform. If we identify an underage player, the account is closed immediately and any deposits are returned.
You can set daily, weekly, or monthly deposit limits directly from your l89 account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing one is instant.
l89 lets you set session time reminders so you get a notification when you have been playing for a set amount of time. It is easy to lose track of time at the live tables — this tool keeps you aware without interrupting your game.
If you feel like you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in or make deposits. The period cannot be shortened once activated.
Self-exclusion is available for periods of 6 months, 1 year, 2 years, or permanently. Once you self-exclude, your account is closed and l89 will take reasonable steps to prevent you from opening a new account during the exclusion period. Marketing communications are stopped immediately.
l89 can send you regular reality check notifications showing how long you have been playing and your net win or loss for the session. These pop up at intervals you choose — every 30 minutes, every hour, or every two hours — so you always know where you stand.
Gambling is one of the oldest forms of entertainment in the world, and at l89 we want it to stay exactly that — entertainment. The live casino tables at l89 are designed to give you a genuine thrill: real dealers, real cards, real-time action. But we also know that for a small number of players, gambling can stop being fun and start causing real problems.
Responsible gaming at l89 is not just a legal checkbox. It is a genuine commitment to making sure that every player on our platform has the tools, the information, and the support they need to keep gambling in its proper place — as a leisure activity, not a financial strategy or an emotional crutch.
The most important thing to understand about responsible gaming is this: gambling should never be used to try to win back money you have already lost. Chasing losses is one of the most common patterns that leads to problem gambling, and it almost always makes the situation worse. At l89, we actively monitor for chasing behaviour and may reach out to players who show signs of it.
Responsible gaming also means only gambling with money you can genuinely afford to lose. Before you deposit at l89, ask yourself honestly: if this money disappeared tomorrow, would it affect my rent, my food, my family? If the answer is yes, that money should not be in your l89 account. Set a budget before you play, stick to it, and treat any winnings as a bonus rather than an expectation.
l89 also recognises that gambling can become a problem gradually, without the player noticing. That is why we provide self-assessment tools and warning sign information — not to alarm you, but to help you stay aware of your own habits. Catching a problem early is always better than waiting until it has grown into something harder to manage.
If you are ever unsure about your gambling habits, the best thing you can do is take a break. Use the cooling-off feature in your l89 account, talk to someone you trust, or contact our support team. There is no shame in asking for help — and at l89, we will always take those conversations seriously.
If you answer "yes" to two or more of these, it may be worth taking a break and speaking to someone.
All of these tools are free, available 24/7, and take effect immediately when you activate them.
Set a maximum amount you can deposit per day, week, or month. Once reached, further deposits are blocked until the limit period resets. You can lower your limit instantly — raising it requires a 24-hour waiting period.
Set a cap on how much you can lose in a given period. When your losses reach the limit, your account is automatically restricted from further play until the period ends. A practical way to protect your bankroll.
Decide in advance how long each gaming session should last. When your time is up, l89 will notify you and give you the option to end the session. You stay in control of how long you play, not the other way around.
Get regular pop-up reminders showing your session duration and net result. Choose your preferred interval — every 30 minutes, hourly, or every two hours. A simple nudge that keeps you grounded during longer sessions.
Take a short break of 1 day, 7 days, or 30 days. Your account is suspended for the full duration — no logins, no deposits, no play. Once activated, the period cannot be shortened. A good option when you feel you need a reset.
For longer breaks, self-exclude for 6 months, 1 year, 2 years, or permanently. Your account is closed, marketing stops immediately, and l89 will work to prevent you from re-registering during the exclusion period. Contact support to activate.
Problem gambling rarely announces itself. It tends to creep in gradually. Knowing the early warning signs can make a real difference.
Placing bigger bets to try to win back money you have already lost. This is one of the clearest early signs that gambling has moved from entertainment to a problem.
Lying to family or friends about how much time or money you spend gambling. Secrecy around gambling is a strong indicator that something is wrong.
Using gambling as a way to cope with stress, anxiety, depression, or boredom. When gambling becomes an emotional escape rather than entertainment, it is time to seek help.
Borrowing money, selling possessions, or neglecting bills to fund gambling. If gambling is affecting your financial stability, please reach out to our support team immediately.
Remember: Recognising a problem is the first and most important step. If any of the warning signs above sound familiar, please use the responsible gaming tools in your l89 account or contact our support team at [email protected]. You can also activate a cooling-off period or self-exclusion directly from your account settings at any time.
l89 is committed to providing a safe, fair, and enjoyable gaming environment for all players. Responsible gaming is a core part of how l89 operates — not an optional add-on. We believe that gambling should always be a form of entertainment, and we take active steps to ensure it stays that way for every player on our platform.
This policy applies to all players registered at l89. By creating an account, you confirm that you are at least 18 years of age, that gambling is legal in your jurisdiction, and that you are not a problem gambler or currently subject to a self-exclusion order at any other gambling platform.
l89 operates a strict 18+ policy. All players must verify their age during the KYC process before they can make withdrawals or access the full platform. l89 uses identity document verification to confirm that all players meet the minimum age requirement.
If l89 has reason to believe that a player may be under 18, the account will be suspended pending verification. If the player is confirmed to be underage, the account will be permanently closed, all winnings will be forfeited, and any deposits will be returned in accordance with our Terms and Conditions.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has accessed the l89 platform, please contact us immediately at [email protected].
Responsible gambling starts with a few simple habits that make a big difference over time. l89 recommends the following approach to every player on our platform:
l89 actively monitors player behaviour for signs of problem gambling. Our system flags accounts that show patterns such as extended session lengths, rapid increases in deposit amounts, frequent loss-chasing behaviour, or sudden changes in playing patterns.
When these patterns are detected, l89 may take one or more of the following actions:
These interventions are not punitive — they are designed to help. l89 staff who conduct responsible gaming outreach are trained to handle these conversations with sensitivity and without judgment.
If you feel that gambling is becoming a problem for you, please do not wait. The sooner you reach out, the easier it is to get things back on track. l89 support is available 24/7 via live chat and email at [email protected]. Our team can help you activate any of the responsible gaming tools described in this policy, or simply talk through your options.
You can also self-exclude directly from your account settings at any time. Self-exclusion is immediate, free, and available for periods ranging from 6 months to permanent closure. Once you self-exclude, l89 will stop all marketing communications and take reasonable steps to prevent you from re-registering during the exclusion period.
Remember: asking for help is a sign of strength, not weakness. l89 will always treat responsible gaming requests with the seriousness and respect they deserve.
The best time to set your deposit and session limits is before you start playing — not after. Register your l89 account today, set your responsible gaming preferences, and enjoy the live casino with full peace of mind.